Large Yard Surcharge: For properties exceeding 1/8 acre (5,445 square feet), an additional 10% of the standard scooping fee will be added to your invoice for each additional 1/8 acre to accommodate the extra time it takes to service your yard.
One-Time Cleanings: Because one-time cleanings can vary widely in terms of time of completion, we do charge a 50% deposit of the initial rate of $75. After the first hour, each additional 30 minutes will be billed at a rate of $25. An invoice will be sent promptly following service.
Billing and Late Fees: We do collect payment on a monthly basis – starting on the day you begin service. For instance, accounts created January 25 will be billed on January 25 for one month of service and thereafter the 25th of the month. Please note: Your invoice will be slightly higher on months where there are five weeks. For invoices not within 10 business days, a $30 late fee will be assessed.
Service Schedule: We will assign you a service day based on our own route density planning. We cannot guarantee a specific time due to route fluctuations, client needs, and traffic conditions.
Workplace Safety: Ensuring a safe working environment for our team is a top priority. Service areas must be free of hazards such as construction materials or debris that could pose a risk. If an area is deemed unsafe, we will be unable to provide service until conditions improve.
Weather and Service Interruptions: We are committed to providing year-round service. However, in cases of extreme weather or smoke that prevent us from servicing your property, we will attempt to reschedule within the same week. If rescheduling is not possible, accrued waste will be collected at the next scheduled service. If you choose to remove the waste yourself during our absence, a service credit will be provided. Otherwise, please note that additional waste will be collected on the following visit, which will be factored into our service.
Missed Visits Due to Access Issues: If we arrive for service but are unable to complete the job due to factors beyond our control—such as locked gates or an aggressive dog in the yard—the visit will still be charged. This accounts for the time spent traveling to your location and the additional waste that will accumulate for the next visit.
Temporary Service Holds: If you do not require service for a specific week because your pets will not be in the yard, please notify us in advance. We will temporarily remove you from the service route and apply a credit for the missed visit.
Yard Conditions Affecting Service: Leaves, tall grass, and yard debris can obstruct visibility and prevent a thorough cleanup. In such cases, we cannot guarantee the level of service we strive to provide, as waste may be hidden or difficult to collect.
Service Termination: We are committed to building lasting relationships with our clients. However, we reserve the right to discontinue or refuse service if job conditions become unreasonable or pose a risk to our team.
